Reporting of inaccurate information
A. A health insurance issuer shall conspicuously display in the issuer’s provider directory an email address, a toll-free telephone number, or another mechanism that is easily accessible to any individual by which the individual may report any inaccuracy in the directory.
B. If the health insurance issuer receives a report from any person that specifically identified directory information may be inaccurate, the issuer shall investigate the report and correct the information, as necessary, in accordance with the following schedule:
(1) Not later than the second business day after the date the report is received if the report concerns the health insurance issuer’s representation of the network participation status of a healthcare provider.
(2) Not later than the fifth business day after the date the report is received if the report concerns any other type of information in the directory.